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We understand that sometimes products need to be returned. Whether your item has developed a fault, is damaged or is no longer required, we can help you out. It's important you contact us so our team can provide you with the correct returns information and the relevant RMA (Return Merchandise Authorisation) detail.

eBay offers a built in returns system however, we would request that buyers contact us first to let us know why they want to return and then we will advise how to use the eBay Returns System correctly.  We request that buyers respect that system and do not put false reasons for returning items in order to obtain a free returns label. We will report buyers who misuse this system and the return label cost will be deducted from the refund amount.

VERY IMPORTANT: All returns must have a valid RMA number.

All returns must be assigned a RMA number. An RMA number is a unique reference number for your request to return an product. Please do not return any products without obtaining a RMA number from us first. RMA numbers are only valid for 30 days from date issued. If an item is returned after this period, your returns will be closed and the item needs to be collected back to our address at your cost. If an item is returned without a RMA, we will struggle to know who and why an item has been returned.

UNWANTED / NOT REQUIRED PRODUCTS

An unwanted product can be returned within 30 days of delivery as long as it's still in original, unopened packaging.
Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice.

You cannot return unwanted items after 30 days of purchase, nor can you return items that have been used.

In accordance with your rights when you purchase goods online, unwanted products can be returned open so long as you let us know you want to return them within 30 calendar days from the day after delivery. They must include all original packaging, be in "as new" condition and must not have been used, installed or had any data input on them.

FAULTY PRODUCTS

It is bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.  You always have the option of an exchange or refund if the fault occurs within 30 days of delivery. If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair or exchange service. In all cases we reserve the right to inspect the product and verify the fault (see warranty tab).

We do not cover faults caused by accident, neglect, misuse or normal wear and tear.  Click see our full Terms and conditions & Warranty section for more information.

We are experts in what we sell, so don't always assume something is faulty because it may well not be. Tell us your issue and we will know if it is or if it is not. We are here to help.

DAMAGED PRODUCTS

If you unpack your product and find it damaged, please let us know as soon as possible and please validate the claim of damage by supplying a picture of both the damaged contents and the parcel box it arrived in. We will assess the claim and resolve promptly.

ORDER CANCELLATIONS

Once you place an order with us, there is only a short time frame we are able to cancel that in due to the high metrics eBay sets for dispatch. eBay offers a service to request to "request to cancel a transaction". We strongly urge customers to do this as it will remove the sale from the eBay sales hub that our dispatch team use to process orders. If you send us an eBay message, it is most likely the order will be processed before our sales team come to your message so this method does NOT guarantee its cancellation. Only once the order has been confirmed as cancelled by a member of our team is this the case.

We do not take financial responsibility for the cost of the return of any products ordered in error or that are no longer wanted.

If a parcel is returned to us due to it being refused, a £10 fee will be deducted from your refund.

Our Returns Policy As Follows:

Standard 30 day return policy: if you do not like / are not satisfied with an item within 30 days of receiving it, you can return the item for a refund or an exchange providing it is in a perfect and resalable condition. You are liable for all return carriage costs in relation to returns / cancellations. The product must be returned in the condition it was received. We reserve the right to refuse returned items or deduct a 15% restocking fee if they have evidence of installation, user abuse or are not in a resalable condition when returned.

Manufacturer's warranty: Beyond this 30 day period, you are covered under the manufacturer's warranty which is a minimum of 1 year. If your product becomes faulty during this period, you should contact us via the eBay message contact system. We will then arrange for your item to be repaired or replaced with a new product or provide details of the manufacturers local service centre.

We request you do NOT putting shipping labels directly onto the product box. Returns will be refused or a deduction in the refund to obtain a new product box, if labels are stuck directly onto the product box.

If any parts are missing from the product then we will only be able to offer a part refund / part exchange to cover the cost of replacing the missing parts.

We do not cover return postage unless specifically agreed by our team prior to return.

We are not responsible for installation costs under any circumstance.

Items returned without a valid RMA number maybe declined.

Any items are returned at your own risk. We strongly advise you to take care when returning items to us; for example, by ensuring the goods are correctly addressed & adequately packaged. Items that arrive back damaged or destroyed as a result of poor packaging will not be accepted. These items will be resent to the customer at the customer's expense.

If you have received a faulty or incorrect item: You must notify us within 10 days of receipt, we will then arrange to replace or repair the unit. This guarantee does not cover effects arising from accidental damage or misuse of the items, and is automatically lost if the item is opened by non-qualified or unauthorised people. Please note that minor issues may be resolved by supplying replacement parts or alternative solutions acceptable to both parties.